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Site-visit and Designation during the pandemic

Because of the pandemic ISCCC will most likely not organise on-site visits not during 2021. ISCCC have a system for on-line site-visits and on-line designation. The board is following the international situation continuously.

Online Certification


When is online certification appropriate?

The International Safe Community Certifying Centre (ISCCC) has a responsibility to ensure the safety of our certifiers, and the communities they serve. We also have a responsibility to set a good example of best public health practice. Accordingly, the ISCCC Board had decided to suspend all safe community in-person visits for certification assessment or designation ceremonies for a minimum period of 6 months, effective immediately until the end  of 2021. The board will later decide whether the suspension needs to be further extended.

Never-the-less, the ISCCC board is aware that some communities still want to progress their certification applications in 2020 or 2021. The ISCCC will continue to provide support and assess applications for communities seeking designation or re-designation at this time by offering the option of an online virtual certification assessment where appropriate.

  1. For communities applying for designation, a site visit would normally be required in addition to your written submission. A virtual online certification assessment may be undertaken in lieu of the site visit.
  2. For those communities applying for re-designation.  
    1. If you your last site visit was five years ago, a site visit is not required.   It is sufficient for you to submit a written application.
    2. If your last site visit was ten years ago, a site visit would normally be required in addition to your written submission.   A virtual online certification assessment may be undertaken in lieu of the site visit.

For those communities that do not want to take part of our virtual online assessment there are two options

  • Defer your application until site visits resume
  • Submit written application for assessment but defer the site visit until they resume



  • A written application would be submitted as normal and would remain the foundation of the assessment
  • Three x 2-hour online certification assessments would be conducted as part of the process
  • Not all committees would present, rather there would be purposeful sampling of projects and indicators (every indicator would be covered as part of the assessment process)
  • Three projects would be presented (The community would nominate the project to be presented at the practice online meeting, whereas the certifiers would nominate the projects to be presented to the online certification meeting)


  • Meeting agenda and timing would be under the control of the chair and would be strictly enforced
  • The online certification would use two Go-to-Meeting channels
    • Certifier channel conducted in English (facilitated by the host certifier)
    • Community channel conducted in the native language (facilitated by national support centre)
  • A professional Interpreter who would act as a conduit of communication between the English Go-to-Meeting certifier channel and the community channel (this cost would be in lieu of international travel costs)
  • The presenting group would be in a smaller meeting room to allow certifiers to see and hear them more clearly (observers would be able to participate online, either at home or in another meeting room)
  • Panel of certifiers
    • Three certifiers
      • Lead Certifier: responsible for co-ordinating the final report
      • Chair: their primary responsibility would be to formally chair and moderate the online meeting.
      • Host: their primary responsibility would be to facilitate online communication; host and control the online software, control active channels, assist participants to use software optimally
    • Up to three adjunct certifiers or certifiers in training (who have completed training) – they are present for their own training, but would contribute to online assessment
  • Observers: Each Go-to-Meeting channel can have up to 230 computers connected
    • Certifiers and certifiers in training may observe the meeting online via the English Certifier channel
    • Community members and observers from other communities may observe the Go-to-Meeting community channel conducted in their native language


  • Overall ISCCC fees and fees for the certifiers would remain the same.
    • ISCCC: 770 euro
    • Certifiers: 2300 euro in total (work would be more evenly shared between certifiers and the division of fees would reflect this)
      • Lead certifier: 900 euro
      • Co-certifiers (x2): 700 euro

Preparatory meetings

  • Certifier planning meeting
  • certifiers agree on the main points of interest and any further information required
  • the community would be notified of the proposed program and which projects the certifiers wanted presented at the meetings


  • Training meeting
  • A briefing for the communities about what will happen
  • A practice meeting.
  • The community would present their overall program and one project of their choice and be questioned by certifiers as in the real meeting. Communities may wish to:
    1. showcase an example of good practice
    2. present an area seeking certifier input (this quality assurance/learning approach that is welcomed, rather than penalised, by certifers)
  • Certifiers would then ask about two other project areas coordinated by the same committee
  • This training meeting is intended to allow the community to become familiar with the format and what to expect

Online Certification Meetings

  1. Opening meeting – 2 hours
  • the community would give 6 short presentations about their overall program (6 x 20-minutes, 5-minute presentation / 15-minute discussion)
    1. Introduce their program
    2. Indicator 1
      1. Governance
      2. Cross sector collaboration
      3. Citizen participation
    3. Indicator 5
      1. Surveillance system
      2. Summary of major findings 
    4. Task Group meeting (2 x 1 hr with 15 minutes change over period between groups). Two committees would be asked to present a project chosen by certifiers. There would be purposeful sampling of indicators 2, 3, 4, 5 & 6. Each indicator would be explored by different certifiers at different sessions
    1. The committee would present their overall program (5-minutes / 5-minutes clarification questions)
    2. They would then present a particular program of their choice (5-minutes followed by 15-minutes discussion
    3. Certifiers would then ask them to describe another 2 projects of the certifier’s choice from that committee (15 minutes each project)


  1. Final meeting – 2 hours
    • The community would present 3 areas x 20 minutes (5-minute presentation / 15 minutes discussion) 
      • self-evaluation and their reflections (Indicator 6)
  • plans for the next 5 years:
  • indictor 7 – how they have shared learnings with other communities in the past and how they plan to do so in the future:
    • Certifiers would provide their assessment & recommendations (45- minutes)
    • Mayoral response and closure of session (10-minutes)